FAQ
Getting Started
How do I sign up?
Navigate to the sign-up page and enter your email address and a password. After signing up you will see a waiting screen. This is expected — an Admin must assign you a role before you can access the application. Contact your platform Admin to request access.
How do I reset my password?
v1 does not include a self-service password reset flow. Contact your platform Admin to have your password reset.
What browsers are supported?
Orbit Classroom is a desktop application. Use a modern desktop browser: Chrome, Firefox, Safari, or Edge. Mobile browsers are not supported in v1.
For Students
How do I join a class?
Get the class code from your Teacher. On your dashboard, click Join Class, enter the code, and submit. Your Teacher will receive a join request and must approve it before you are enrolled.
Can my Teacher see my chat messages?
No. Chats are private to each student. Teachers and Admins cannot read your chat messages.
Can I resubmit an assignment?
Yes. You can resubmit an unlimited number of times before the due date. After the due date, you can still submit (your submission will be marked as late), but you cannot withdraw a submission once the due date has passed.
Why can't I see a lesson or material?
Content must be published by your Teacher before students can see it. If you expect to see content that is not visible, ask your Teacher to publish it.
For Teachers
How do students join my class?
Share your class code with your students. The code is visible in Class Settings > Overview. Students enter it on their dashboard to request access. You will see pending join requests in the Members tab, where you can approve or decline them.
What is the difference between a draft and a published item?
Draft items are only visible to Teachers and Admins. Published items are visible to all enrolled students. You can freely edit draft content without affecting what students see. When you are ready, publish to make the content available.
Can I see a student's chat messages?
No. Student chats are private. Teachers cannot access them.
How do I publish a grade?
In the Grades tab, find the student's row and enter a score and optional feedback. Click Publish for that row to make the grade visible to the student. Unpublished grade edits are saved automatically as drafts and are only visible to you.
For Admins
How do I add a new AI model?
Go to Admin > Settings > Models. Configure a provider connection (enter your API key or Ollama endpoint), add a model definition, and set it as the active model.
How do I assign a role to a new user?
Go to Admin > Settings > Users, find the user in the list, and change their role from the dropdown. New accounts start with the UNASSIGNED role, which grants no access until changed.
What events are tracked in the audit log?
The audit log records account removals, model configuration changes, and material processing failures. Routine actions such as content edits and grade changes are not currently included in the audit log.
Technical
Which AI providers are supported?
Orbit Classroom supports OpenAI, Anthropic, OpenRouter, and Ollama (for local models). Only one provider and model is active globally at a time. Switching providers is done through Admin > Settings > Models.
What file formats can be uploaded as materials?
Supported formats include PDF, Word documents, PowerPoint presentations, Markdown files, code files, and images. The maximum file size is 30 MB per file.
What happens if a material fails to process?
The material is marked as FAILED and remains visible to Teachers and Admins for retry or removal. Students do not see failed materials. Check that your embedding model API key is valid and that the worker service is running if you encounter persistent failures.